Refund policy

We have a 30-day return policy. This means that you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@yarnhugs.nl. Please note: returns should be sent to the following address: Kinkerstraat 380H, Amsterdam 1053 GJ.

Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned to us without a return request will not be accepted.

If you have any questions about returns, please feel free to contact us at info@yarnhugs.nl.

Damage and Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it for you.

Exceptions/Items That Cannot Be Returned
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Sale items or gift cards cannot be returned.

Exchanges
The quickest way to get the item you want is to return the item you have and purchase the new item separately once the return has been accepted.

Legal 14-Day Cooling-Off Period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing any justification. As mentioned above, the item must be in the same condition as when you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

Refund
Once we receive and inspect your return, we will notify you and let you know if the return is approved. If approved, you will be automatically refunded within ten business days via your original payment method. Please note that it may take some time for the bank or credit card company to process and deposit the refund.

If it has been more than 15 business days since we approved your return and you haven't received your refund, please contact us at shop@yarnhugs.nl.